Qmario's Privacy Policy — How Safe Is Your Information With Us?

This Privacy Policy is a clear agreement between the Qmario gaming platform and its members regarding the collection and use of information. QmarioBy creating an account or using the platform at -, you agree to this policy.

We believe privacy is a fundamental right. Qmario collects only the data that is necessary, and solely to provide you with the best possible service. We do not monetize your information.

This policy is provided for your convenience. In the event of any legal dispute, the English version shall prevail. If you have any questions about this Privacy Policy, please reach out to our support team.

Qmario collects two types of information — data you provide and data collected automatically.

Information You Provide

• Registration Details: Full name, date of birth, mobile number, and email address.
• Identity Verification (KYC): Copy of national ID, passport, or driving license.
• Payment Information: bKash/Nagad number, bank account details.
• Contact Information: Messages submitted via support tickets.

Automatically Collected Information

• Device Information: Browser type, operating system, and screen resolution.
• Log Data: IP address, login time, and session information.
• Gaming Activity: Game history, bet amounts, and win/loss records.
• Cookies & Tracking: Analyzes website usage patterns.

Qmario uses your data only for lawful and necessary purposes. Learn more below:

• Account Management: Creating your account, securing your login, and updating your profile.
• Payment Processing: Deposits and withdrawals processed quickly and securely.
• Fraud Prevention: Detecting suspicious activity to keep your account secure.
• Customer Support: To resolve your issues quickly.
• Legal Obligations: Complying with government regulations and ensuring anti-money laundering standards.
• Service Improvement: Improving the overall platform experience.
• Marketing (With Consent): To keep you informed about bonuses and promotional offers, if you wish.

Qmario never sells your information to third parties. However, in certain specific situations, limited data sharing is necessary:

Payment Provider

Payment details are shared with bKash, Nagad, Rocket, and banks to process deposits and withdrawals. This information is used solely to complete transactions.

Game Software Provider

Anonymous gaming data may be shared with providers such as Pragmatic Play and Evolution Gaming for Live Casino and slots games. No personal identity is shared.

Legal Authorities

In cases of court orders or government investigations, we may be legally required to disclose information.

Qmario does not retain your data longer than necessary. All information is securely stored for as long as your account remains active.

• Account Information: Up to 5 years after account closure, for legal compliance purposes.
• Transaction Records: 5–7 years under anti-money laundering regulations.
• KYC Documents: 5 years after account closure.
• Log & Activity Data: Typically 2 years.
• Support Contact: 1 year after the issue is resolved.

After the specified period, data is automatically deleted or anonymized.

Qmario uses cookies to enhance your browsing experience. Cookies are small files stored in your browser.

Cookie Types

• Essential Cookies: Required to maintain login sessions. These cannot be disabled.
• Performance Cookies: Measures how quickly the website loads.
• Analytics Cookies: To understand which pages are used most.
• Marketing Cookies (Optional): To show you offers tailored to your preferences.

As a Qmario user, you have certain important rights. We respect and uphold those rights.

• Right to Access Your Data: You have the right to know what information Qmario holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Data Portability: You can receive your data in a standard, portable format.
• Right to Object: You may object to marketing or specific uses of your data.
• Marketing Opt-Out: You can opt out of marketing emails or notifications at any time.

To exercise these rights, contact Qmario Support. We aim to respond within 30 days.

Qmario's services are strictly for adults (18+). We do not knowingly collect information from anyone under the age of 18.

If we discover that a minor has created an account, it will be closed immediately and all collected data will be deleted.

Qmario employs world-class security technology to protect your data:

• SSL 256-Bit Encryption: All data transfers are fully encrypted.
• Firewall Protection: Protecting servers from external attacks.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Regular audits conducted by third-party experts.
• AI-Powered Fraud Detection: Suspicious activity is detected automatically.
• Limited Access: Only authorized personnel can access your information.

To help keep your account secure, you should also use a strong password, enable 2FA, and never share your login details with anyone.

Qmario may update this Privacy Policy from time to time. You will be notified of any significant changes via app notification or email beforehand.

Continued use of Qmario after any changes means you accept the updated policy. We recommend checking this page from time to time.

For any questions or concerns about this Privacy Policy, please contact the Qmario support team.

• Live Chat: Available on the platform 24/7.
• Email: [email protected]
• Response Time: Usually within 24 hours.

Your privacy matters deeply to us. Whatever your concern, we are always here for you.